Service charge accounts are one of the most important documents in residential block management. They show how leaseholders’ money has been used and provide accountability for the financial operation of a building or estate. Understanding how these accounts are compiled, what they should contain, and how to interpret them is a key skill for any property manager.
This course is aimed at beginners and will guide you through:
- What service charge accounts are, and why they’re necessary
- What you should expect to see in a set of accounts
- Common terms and formats used by accountants
- How to read and interpret them effectively
- The landlord’s legal obligations and the manager’s role
- What can go wrong when accounts are inaccurate or not produced
- Key lease terms that influence how charges are handled
- How to communicate confidently with leaseholders about the figures
By the end of this course, you’ll be able to review a set of service charge accounts, identify key issues, answer basic leaseholder queries, and spot potential legal or operational risks.