We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy outlines the types of personal information (“Personal Information”) we collect from you, how we use it, and how we safeguard it. It also explains your rights regarding your Personal Information and how you can exercise them. This Policy applies to your use of the Claws Academy Ltd website (“Website”), related services (“Services”), and any interactions you have with us.
 
This Policy is a legally binding agreement between you (“User,” “you,” or “your”) and Claws Academy Ltd (trading as “Claws Academy,” “we,” “us,” or “our”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.
 
Collection of Personal Information
We collect various types of Personal Information in the course of your use of our Services. This includes:
 
– Account Information: Username, password, email address.
 
– Contact Information: Name, phone number, mailing address.
 
– Payment Information: Credit card or bank account details, billing address.
 
– Device Information: IP addresses, browser type, operating system.
 
– Geolocation Data: Information about your general location when accessing our services.
 
– Usage Data: Interaction with our website, including course progress, preferences, and other analytics data.
  
We collect Personal Information directly from you when you create an account, register for a course, make a purchase, or communicate with us. We may also collect data automatically through technologies such as cookies or from third-party services.
 
Third-Party Information Sources
We may collect Personal Information about you from public databases, social media platforms, marketing partners, and other third-party sources. This information may include demographic details, social media activities, and online behavioural data, such as page views and clicks.
 
Privacy of Children
Our Services are not directed to children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information. Parents and guardians are encouraged to monitor their children’s online activities to ensure they do not submit Personal Information without consent.
 
Use & Processing of Collected Information
We act as both data controllers and data processors under the UK General Data Protection Regulation (GDPR) and South Africa’s Protection of Personal Information Act (POPIA).
 
We use the Personal Information we collect for the following purposes:
 
– Service Delivery: To provide and manage our Services, including account creation, course registration, and customer support.
 
– Payment Processing: To process payments and fulfil transactions.
 
– Marketing: To send newsletters, promotions, and other information about our Services (with your consent).
 
– Improvement of Services: To enhance user experience, troubleshoot issues, and improve our offerings.
 
– Compliance: To comply with legal obligations, such as tax and financial reporting, and to enforce our legal agreements.
 
Legal Bases for Processing
We process your Personal Information based on several legal grounds, as per GDPR and POPIA:
 
– Your consent.
 
– Performance of a contract: Processing necessary to fulfil the terms of our agreement with you.
 
– Compliance with a legal obligation.
 
– Legitimate interests: To improve our services, prevent fraud, and protect the security of our systems.
 
Disclosure of Information
We may share your Personal Information with trusted third parties under certain circumstances:
 
– Service Providers: We may disclose your information to third-party service providers who assist us in operating our platform, processing payments, or providing customer support.
 
– Compliance with Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
 
– Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the business deal.
 
Third-Party Processors
We use third-party data processors, such as payment processors and hosting providers, to process your Personal Information. These processors are contractually obligated to safeguard your data in accordance with applicable laws and our instructions.
 
Payment Processing
When you make payments for our Services, you may be required to provide Personal Information such as credit card details, billing address, or bank account information. We use PCI-compliant third-party payment processors to ensure your information is handled securely. Payment information is encrypted and processed using industry-standard security protocols.
 
Data Security & International Transfers
We are committed to safeguarding your Personal Information. We implement appropriate technical and organisational measures to protect against unauthorised access, data loss, or misuse. These measures include encryption, firewalls, and access controls.
 
International Data Transfers: If you are located outside the United Kingdom, your information may be transferred to and stored in the UK or other countries that may not have the same level of data protection. We take steps to ensure your Personal Information is protected in accordance with this Policy, including using Standard Contractual Clauses for international data transfers.
 
Retention of Information
We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Once the retention period expires, your data will be securely deleted. If you request deletion of your data, we may retain some information for legal purposes, such as compliance with regulatory obligations.
 
Your Data Protection Rights
Under UK GDPR and POPIA, you have the following rights regarding your Personal Information:
 
– Right to Access: You can request a copy of the Personal Information we hold about you.
 
– Right to Rectification: You have the right to correct inaccurate or incomplete information.
 
– Right to Erasure: You can request the deletion of your Personal Information in certain circumstances.
 
– Right to Restrict Processing: You can request that we limit the processing of your data.
 
– Right to Data Portability: You can request a copy of your Personal Information in a structured, machine-readable format.
 
– Right to Object: You have the right to object to the processing of your Personal Information for marketing purposes or where we rely on legitimate interests.
 
To exercise your rights, contact us at hello@clawsacademy.co.uk. We will respond to your request in compliance with applicable law.
 
Cookies & Data Analytics
We use cookies and similar tracking technologies to collect data on user activity and personalise your experience. Cookies are small files stored on your device that enable us to improve the Services. You can manage your cookie preferences through your browser settings.
 
We also use third-party analytics tools to monitor traffic and user behaviour on our Website. These tools help us optimise our Services but do not collect personally identifiable information.
 
Do Not Track Signals
Some browsers include a “Do Not Track” feature that signals to websites that you do not wish to have your online activity tracked. Our Services currently do not respond to such signals, but you can control the use of cookies via your browser settings.
 
Data Breaches
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant data protection authority as required by law.
 
Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting an updated version on our Website. Your continued use of the Services after any changes constitutes your acceptance of the revised Policy.
 
Acceptance of This Policy
By accessing and using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Policy. If you do not agree to this Policy, you must discontinue use of the Services.
 
Contact Us
If you have any questions about this Privacy Policy or how we handle your Personal Information, please contact us at:
 
hello@clawsacademy.co.uk
 
This Policy was last updated on 09 September 2024.