Refund Policy
At Claws Academy Ltd, we are committed to providing a valuable and effective learning experience. We understand, however, that there may be instances where you seek a refund. This Refund Policy outlines the terms and conditions under which refunds will be considered and processed.
By purchasing and using our services, you agree to the terms outlined below. Please review this policy carefully.
1. General Terms
Our refund policy is governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applies to digital products and services. As a provider of online courses, Claws Academy offers digital content that is delivered immediately upon purchase. Once you have accessed or logged into a course, no refunds will be granted, as digital services fall under exceptions to the “cooling-off” period outlined in UK law.
2. Eligibility for Refunds
Refunds may be provided under specific conditions, subject to the following criteria:
– Unused Services: Refunds will only be granted if the course or service has not been accessed. “Accessed” includes logging into the course platform, downloading any materials, or starting any part of the course content.
– Technical Issues: If you experience technical difficulties that prevent you from accessing the course and the issue is determined to be on Claws Academy’s end, you may be eligible for a refund. Refunds will not be granted for technical problems arising from personal devices, software, or internet issues not related to our platform.
– Course Malfunction or Errors: If the course content is significantly flawed and our technical support team is unable to resolve the issue, a refund may be provided.
3. Non-Refundable Services
Certain services and products are not eligible for refunds under any circumstances:
– Accessed Courses: Once you have logged into any part of a course, opened any learning materials, or commenced the course, refunds will not be provided.
– Subscriptions: Monthly and yearly subscription plans are non-refundable after the subscription term has started. If you cancel a subscription, you will retain access to the course materials for the remainder of the paid subscription period, but no prorated refunds will be issued.
– Promotional & Discounted Services: Services purchased at a promotional rate or with discounts are non-refundable. These are considered final sales unless otherwise specified at the time of purchase.
– Trial Periods: If a free trial period was offered, and you did not cancel before the trial period ended, no refund will be issued for the first billing cycle after the trial.
4. Refund Request Process
If you meet the eligibility criteria and wish to request a refund, you must:
4.1. Submit a Request: Contact our customer support team at hello@clawsacademy.co.uk within 14 calendar days from the date of purchase. Provide details of your purchase, the reason for your refund request, and any relevant supporting documentation.
4.2. Review: Our team will review your refund request and may require additional information to determine eligibility. This process may include reviewing your access logs and interaction with the course content.
4.3. Decision: If your refund request is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or card issuer to post the refund to your account.
Refunds will not be issued if your request is outside the 14-day window or if you have accessed the service at any time.
5. Exclusions and Special Considerations
Refunds will not be granted under the following circumstances:
– Change of Mind: Refunds will not be issued for change-of-mind requests after accessing the course. Once digital content has been consumed, the right to a refund is forfeited under UK law.
– Incompatibility: Refunds will not be provided for device or system incompatibility issues. It is your responsibility to ensure your devices meet the technical requirements specified by Claws Academy prior to purchase.
– Failure to Complete: Refunds will not be granted if you fail to complete the course within the allotted time, or if you simply do not use the service after purchase.
6. Technical Support and Assistance
If you experience difficulties accessing the platform or any content, please contact our support team immediately. We will assist in resolving technical issues, but refunds will only be considered if the issue is shown to be directly related to our platform’s functionality.
7. Legal Rights
This Refund Policy is governed by UK law, particularly the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this policy does not affect any statutory rights you may have under these laws. If you believe your statutory rights have been violated, you may have additional recourse under UK consumer protection laws.
For customers based outside of the UK, local consumer protection laws may apply, and you may have additional rights under those laws. Please contact us for more information regarding your region.
8. Contacting Us
If you have any questions, concerns, or complaints regarding this Refund Policy, or if you wish to request a refund, please contact us using the details below:
hello@clawsacademy.co.uk
Our team is committed to addressing your concerns and resolving any issues as quickly as possible.
This policy was last updated on 09 September 2024.