This course is designed to provide a comprehensive overview of the critical factors involved in establishing an effective out-of-hours service for property management. Given the unpredictability of emergencies, particularly outside regular working hours, it is crucial for property managers to have a well-structured plan in place.
This course will guide you through the various options available, from internal dedicated teams to outsourced services, and help you assess the specific considerations essential for mitigating risks and ensuring quick, efficient responses during emergencies.
This course is ideal for intermediate learners who already have some responsibility in property management and are looking to expand their knowledge in managing out-of-hours services.
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Adiuvo
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Adiuvo is the premier out-of-hours call handling service provider for the UK property management sector. Established with a focus on offering specialized support, Adiuvo manages over a million property units, ensuring seamless and efficient emergency response 24/7.
Their expertise spans across various aspects of property management, providing tailored services that reduce operational burdens for property managers while enhancing tenant satisfaction. Adiuvo’s commitment to excellence has earned them a trusted reputation in the industry, making them the go-to partner for property management companies across the UK.
Colin Stokes
Colin Stokes is the Managing Director of Adiuvo, where he has played a pivotal role in shaping the company’s success. With a deep understanding of the property management industry, Colin has led Adiuvo to become the leading out-of-hours service provider in the UK.
His strategic vision and dedication to customer service excellence have been key in expanding the company’s reach and influence. Under his leadership, Adiuvo has continuously innovated, setting new standards in the industry and ensuring the company remains at the forefront of property management solutions.